Programmer/Analyst II - Client Services - F/T - Days

UC Irvine Health

Job Requisition: 4888-1A

Location: Orange, CA

Category: Medical & Health - General

Updated: over 1 year ago

Job Description & Salary Range

 UC Title:                                       Programmer/Analyst II

Position Number:                     10003353

Reports to:                                  Programmer/Analyst III-Spvr

Working Title:                            Programmer/Analyst II

Cost Center:                               Client Services (8546)

Bargaining Unit:                       None

FLSA:                                            Nonexempt

Job Code:                                   7277

Date Created:                             12/09/2012

Shift:                                             Day Shift

Hours:                                          40.00


Position Summary: 

Reporting to the Programmer Analyst III Supervisor, incumbent participates in the management and maintenance of the Desktop environment of HSIS. The Desktop Technicians role is to provide second level support and maintenance within the organizations desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. In addition to the level II desktop support requirements, the incumbent will be required to provide telephone and general end users or PC support to hospital personnel on an as needed basis. This includes initial contact with hospital staff to diagnose, repair, maintain, and\or upgrade PC software and equipment to ensure optimal workstation performance. Support Technician is responsible for delivering the highest level of customer service and support to our customers and provides occasional on-call\after hours support. Locations include the Irvine, Orange campuses and remote clinics. Environments include an IBM Mainframe, UNIX servers, Network servers, 5000+ users, 5000+ workstations, 800+ Networked printers, 500+ Thin Clients, and a variety of mobile devices. Incumbent spends roughly 60% time problem solving client software and hardware issues. approximately 40% in client software\hardware installations, upgrades, LAN management, and helpdesk assistance. Provides for back-up and security of workstations, prepares and maintains system and user documentation and may conduct training when directed. Incumbent is able to handle all orders, including the most complex. Incumbent serves as technical resource to customers and technicians regarding complex requests. Researches and provides technical solutions for new technologies, implementations, and serves as a project Lead when required.


Salary Range: 


Rate    Minimum  $28.50   Midpoint  $38.43   Maximum  $48.37



Accurately completes highly complex work orders and provides appropriate technical solutions to difficult problems

Accurately performs repairs and upgrades on a variety of DOS, Windows and MAC platforms in a timely manner

Appropriately analyzes hardware failures using diagnostic software and tools, and makes adjustments/repairs accordingly

Appropriately works with vendors to identify solutions to technical problems

Appropriately works with Network Technicians to resolve infrastructure and user problems

Collects all data and develops project plan. Plan includes but is not limited to. leader and members, plan overview, plan time line with critical elements and decision points, summary of personnel, material and fiscal requirements, budget

Coordinates and facilitates all aspects of work related to the use of external consultants

Coordinates follow up on plan action items

Documents plan progress against timeline and decision points

Effectively acts as a liaison and communicates progress to appropriate members of the management team and others as needed

Effectively anticipates and solves problems that go beyond work order specifications

Effectively manages desktop related projects

Effectively manages plan. Timelines are met, people and other resources used effectively and efficiently, performance of vendors held to plan expectations of performance

Effectively supports and resolves problems in the printer environment

Functions as role model

Installs, configures, tests, trains and recommends user configurations within the scope of a project and consistent with department strategic direction

Maintains all Email, telnet, 3270, office products, virus scanners, client management software, etc for PCs within the HealthSystem

Prepares and maintains accurate system and user documentation

Provides appropriate back up and security of workstations

Provides consultation to areas outside the department where work unit procedures are performed

Provides effective training to staff as needed

Serves as a resource person to resolve problems as they occur in the work unit

Troubleshoots computer systems and peripherals in an efficient and timely manner for the HealthSystem

Works closely and in conjunction with the Helpdesk staff to resolve issues in a timely manner



Required Qualifications:

Ability to effectively communicate in English both verbally and in writing

Extensive understanding of Microsoft Outlook and PDA support

Extensive knowledge TCP/IP protocols

Knowledge of Active Directory and  Group Policies

Hands-on hardware troubleshooting experience.

Willing to be on-call support for IT issues

Understanding of DNS, DHCP, WINS, TCP/IP

Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system

If necessary, liaise with third-party support and PC equipment vendors.

Demonstrated technical ability to install, configure and maintain DOS, Windows, and Macintosh operating systems environment, including MS Office suite

Requires directly related experience as a desktop support technician and demonstrated skills at an advanced level

Willingness and ability to work occasional weekends and evenings

Ability to problem solve independently on Desktop configurations


Preferred Qualifications:

Knowledge of University policies and procedures

Net+, A+, MCP, MCSE

ERP Fields

JOBFAMILY : Finance / Information Techlgy
category : Finance / Information Techlgy
External Posting : Y
Opening ID : 4888
End Date : 2013-10-26
This job is no longer active